Smugglers are survivors and enemies who appear in The Last of Us, taking jobs involving sneaking people, supplies, and illegal contraband past military-controlled areas for payment. Many turn to smugglers in order to get into Quarantine Zones when they lack proper identification forms or paperwork.
Joel and Tess are smugglers and partners in crime who live in the Boston QZ. Every month, they purchase shipments of food, ammunition, and other things from Bill,  a survivor living in the town of Lincoln. Another smuggler, Robert, is a weapons dealer who hires a group of smugglers and thugs to serve as henchmen and bodyguards when he is targeted by Joel and Tess for failing to return firearms he owed them, due to having given them to the Fireflies. Tess and Joel also had dealings with a man named Donovan, though he is never physically shown or mentioned outside of artifacts Joel has.
Most of the smugglers appear to carry at least a melee weapon or a pistol, although some only use their fists. Some are also shown using gas masks in spore-filled areas.
The smugglers in Boston thrived in secrecy. They dug tunnels to sneak people in, made several secret entrances and exits to their base and the city to hide from the military, and some even set up shop in the slums to trade goods such as bullets and guard dogs for ration cards on the black market. Some smugglers held boxing matches, betting their ration cards on a fighter to earn more, while others were hired to guard citizens betting their ration cards in games of poker, typically carrying a melee weapon to deter onlookers.  Some smugglers, like Tess, used ration cards to bribe information, surprisingly from children too. Some, like Joel, also mapped out military patrol routes, tunnels that they can access, and where their contacts lived, such as Donovan and Robert. 
Events of the Last of UsEdit
A pair of smugglers were hired by Robert to assassinate Tess but failed, being killed by Tess herself. Due to the attack and not paying them their guns, Tess met up with Joel and went to a warehouse in Area five to confront Robert.
When crossing through the wall to reach Robert, Tess and Joel found two smugglers underground. One was trapped and optionally mercy killed by Joel, the other being killed by Runners before the pair could do anything.
They managed to get back into the city, bribing their way into the slums, where most of the average smugglers or smuggled citizens lived. As the pair entered the slums a smuggler tried to offer her a bargain but she harshly refused. They pressed on, one women claiming she "[doesn't] barter for bullets", another selling rodents as food and a third saying he had just sold all of his guards dogs so Joel should come back next week. The pair entered the market, one smuggler asserted "you touch it you buy it". Another acknowledged Tess, much to the annoyance of his girlfriend.
While crossing past a fistfight occurring at the side, a man tried to stop Joel from proceeding further. As Joel braced himself for a brawl, Tess ordered the guard (revealed to be Malick) to sit down. Upon seeing Tess, the man complied, the pair having once associated with each other. Coming towards the area of the warehouse, Tess used ration cards to bribe a smuggler standing guard to tell her where Robert was, the guard sheepishly telling her he had returned to the wharf.
When they neared the warehouse, three smugglers attempted to stop them, one threatened to bash Tess' skull in. Undeterred by the guard, Tess shot the man then covered Joel so he could take out the other two. The pair forced their way through the warehouse, learning Robert was behind on paying his smugglers as well, and how they are forced to stay at night since Robert is extremely paranoid. They also hear two smugglers accurately predict Joel and Tess' arrival and other comment on the current condition of the zone and how they have lost contact with their trade merchants in the north and south.
Joel and Tess soon found Robert with the majority of his smugglers, watching as he retreated to his makeshift office. Tess and Joel proceeded to kill all of the guards to get to Robert.
Robert deterred them by firing at them with a pistol. Tess assured him they "just [wanted] to talk" but he crudely swore at them before fleeing. They gave chase, successfully cornering him at a locked gate. His attitude changed to a more friendly tone but Tess still detained him with a metal pipe and had Joel pin and break the man's arm. They then interrogated Robert, discovering he had sold their guns to the Fireflies. Knowing the smugglers wouldn't be strong enough to defeat the militia group, Tess shot Robert dead.
When escaping Boston, Joel can find a note from a smuggler from the Quarantine Zone waiting to meet up with a survivor called Frank, who had arranged to be smuggled in to the zone. The smuggler had been given Frank's papers by his superior, likely Donovan. However, Frank never showed and the would be smuggler died waiting for him.
The smugglers are never seen or mentioned again for the rest of the game.
Unlike other groups, the strength of a smuggling operation is based solely on their own skill, rather than the equipment they use or numbers.
Joel is formidable, a capable combatant and skilled with many firearms. Tess is also a capable smuggler, as she managed to kill two of them on her own despite being taken by surprise, and had contacts throughout the city, ensuring they could get anywhere so long as they had enough ration cards. While Joel and Tess encountered a larger and better-armed group, it was eventually overwhelmed by the pair. The pair were also well known in Boston, many fearing them and some doing their best to avoid ending up on their bad side.
However, the average smugglers are arguably the weakest group encountered in the game because of their lack of equipment and smaller numbers. Something worth noting, though, is that this could be due to them acting as a "tutorial" enemy in the game, as the player is only just learning how to play when the smugglers are encountered.
Robert is an example of a weak smuggler, running in fear of Joel and Tess and unable to defend himself in any way, favoring persuasion and bribes to protect his life like with Tess and Joel and with some of Boston's soldiers.
They also generally do poorly against Infected. Two smugglers were briefly shown to encounter Runners, but were quickly defeated, with one being eaten by two of them and another becoming trapped while fleeing from the third, later optionally shot by Joel. He and Tess, however, do well against the same group of Infected, easily killing them in hand-to-hand combat.
- Joel (formerly)
- Frank (deceased)
- Malick (implied)
- Robert (deceased)
- Tess (deceased)
- Terrence (implied)
- Oddly, the smugglers in Robert's hideout use the same quotes as the Hunters.
- ↑ Note to Brother
- ↑ Tess' List, Pills Note
- ↑ The Slums
- ↑ Boston Q.Z. Map
- ↑ See for all of the above
- ↑ Smuggler Note
- ↑ Combat experience
- ↑ Asks a man where Robert is and convinces a child to lookout for guards
- ↑ A survivor tells another one to not insult Joel
- ↑ Joel and Tess interrogate Robert
- ↑ Shipping Manifest